LON > DXB > LON
The majority of flights to and from London uses the Airbus A380. The economy class is usually at the lower level of the aircraft whilst the premium classes are at the second floor. Emirates always boasts multi national cabin crews with many different languages available which is very good for customer service.
The economy class product in Emirates has its characteristics which take them above its competitors. Firstly their seats which are in a 3-4-3 configuration are the same as many of their competitors with a standard recline, leg space, reading light, air and an adjustable headrest. A pillow, blanket and a headphone will already be placed on your seat.
The thing that stands out for me is their Entertainment system named ICE (Information, Communication and Entertainment) which is on all tiers and classes, although different sized screens for the different tiers off course. Through ICE you can watch the largest collection of movies and shows from many different locations and many different genres. Furthermore you are also able to monitor your flight through different cameras placed on their aircraft and with a advanced flight map. ICE has the best and the most latest movies and shows than any other airlines I have ever been on. Other than ice the seats also incorporate USB chargers, a three point headphone socket and a remote even though their screens are touch screen.
Their service in economy is also desirable, upon arrival passengers are given hot towels, landing cards and kids are given goody bags. In this specific flight passengers are usually given a full meal and a lighter snack, both of which are served at favourable times. You are also able to request pot noodles and drinks at any time 30 minutes after take-off and 30 minutes before landing.
Emirates have no premium economy class, but is said to be planning to incorporate it in the future to compete with its competitors.
The business class product on this flight is special and the reason for returning to this airline almost yearly. Like many modern airlines, Emirates incorporates a convertible seat and flat-bed product in a 1-2-1 configuration. Each leather seating area is spacious with an amenity section which includes a mini bar, desk, portable device and storages right next to you. Furthermore there is shoe storage under the footrest and even more storage (good enough for laptop bags) next to the window with the standard overhead bins still built above, making the the seating excessively rich in storage. The seats are set in an alternating configuration whereas the person ahead or behind you is never directly parallel to you. I usually sit in a window seat (me next to the window) whilst the amenities next to the isle giving me a bit more privacy.
Again the entertainment system was special, all of the brilliant functions that were available on economy are available in business, but can be controlled using the extra portable device which each seats have. This portable device can be used to monitor flight progress, adjust the seat, lighting and much more. Furthermore the seats have a 32 inch screen which is one of the largest in the world, you are also provided with noise cancelling headphones, but I always op to use my own.
The service in business class is also remarkable right from the very start (at the airport), through entering the aircraft and for the duration of the flight. Upon entering the aircraft you are greeted by a flight attendant at the door who will guide you to your seat and along the way to your seat, attendants are cleverly placed throughout the aircraft to assist. Once settled an attendant (if not busy) will approach you and brief you on the features of the seat, service and cabin. Another attendant will go around the cabin offering a choice of welcome drinks such as juices, water or champagne with a brief description of the menu for the flight. You are also given a Bvlgari amenity kit which I believe changes design every 6 months, there is a separate for the kits for the sexes which include basic toiletries such as toothbrush, tooth paste, shave, comb, tissue, a Bvlgari cologne and many more. A great experience, and the flight hasn’t even left the ground.
Right after take off you are given more beverages with assorted warm nuts and at this time they will also take your order for dinner service (or whatever you are served in your flight). You will then have plenty of time to relax or roam the Emirates inflight bar lounge. The bar is out of this world, you may order any drinks and nibbles. A friendly bar person is always available and they are open to conversing. The crew at the onboard lounge are very receptive and will allow you to take pictures, go behind the bar and even teach you a few recipes.
At the meal services you are given a fulfilling 3 course meal, the starter and main you ordered earlier and a comprehensive choice of desert. All courses are served separately and you are able to request for warm bread, wine (or other beverages) at any point of the meal although frequent rounds are made by the cabin crew anyway. Your table will be set by one of the cabin crews taking your table out, placing the table cloth and giving the ready set trays including the condiments, salad, butter, cutlery ect. One of best curries I have ever tasted was onboard, I don’t know what the dish was called but it incredible I have never since found any curry like it.
After meals its time to relax, the seats can be converted into any angle you desire. You are also offered to use duvets if you wish but I always op to just rest on the already comfortable seats.
Finally just before landing you are given towels to freshen up and a ‘Fast Track’ card in order to pass through the airport quicker whether transit or arrivals. Should your aircraft be parked on a stand rather than a gate you will be transferred to the terminal on a special business class shuttle, whereas its interior is amazing all passengers get their own leather seat nobody stands.
Overall using Emirates into Dubai is an experience not to be missed, it is 6 hours flight that you wish to be a little longer no matter whether travelling economy or business. The airline deserves its premium reputation and definitely has a fan in me, in my opinion a five star airline through and through.