JetStar Japan which started operation on 2012 is the Japanese affiliate of the JetStar group. The Low cost airline which has a fleet of 24 flies 11 Japanese domestic routes but only 4 international flights to Hong Kong, Shanghai (China), Manila (Philippines) and Taipei (Taiwan). JetStar Japan is a joint venture between the Qantas Group, JAL, Mitsubishi corporation and the Tokyo century corporation.
I have only taken this airline once in a 3 hour one way trip from Manila to Osaka.
Aircraft and Flight
I believe all JetStar Japans aircraft are an Airbus A320 and its products inside are very basic and plain such as its seats, tables, lighting and even colour theme. The aircraft wasn’t the cleanest and tidiest ive flown on, I had a window seat and it was very greasy whilst the magazines and leaflets (including safety leaflet) were worn and folded. It is a budget airline so I expected the bare minimum service. Food and drinks needed to be purchased which was understandable for a low cost airlines.
However the thing that surprised me the most and made the flight was its crew, the best ive seen from all carriers ive flown on. Their respect for the elderly was magnificent, and I consistently saw them assist the elderly from their seat and escort them to the toilet in which they would not leave the area until the person is finished which they will then escort them back to their seat. A simple act like that was brilliant and adds many admiration from me.
My single JetStar Japan experience was short and simple. It had what you would expect from a budget/ low cost airline. The biggest positive I witnessed in this airline, is their care and service for the elderly,, it was just really nice and uplifting to see. Other than their service there was not much to be negative or positive about, for travellers with a tight budget this airline is a good choice.
Reference https://www.jetstar.com/au/en/about-us/jetstar-group https://www.jetstar.com/au/en/about-us/jetstar-group/jetstar-japan Photos Asacyan http://www.jetstar.com/au/~/_media/E6989764BB994326A7CCD30923908F69.pdf